Head of IT Service Management (m/f/d)

Company: Allianz Popular SL.
Location: New York
Posted on: October 31, 2024

Job Description:

We are seeking a dynamic and experienced professional to join our team as the Head of IT Service Management (ITSM). In this pivotal role, you will lead and manage our internal IT Service Management function, being responsible for overseeing the consumption and optimization of internal IT services provided by various departments. You will ensure that IT services are effectively utilized to meet business needs, deliver maximum value, and align with organizational objectives. It includes strategic planning, budgeting, governance, and performance management of the internal service portfolio.What you do

• Build and lead a dedicated IT Service Portfolio Management team, covering various areas of IT services like IT workplace, networks, business platforms, fostering a culture of continuous improvement and professional growth.
• Promote the transfer of knowledge, skills, and experience within the team to enhance the effectiveness and agility of IT operations.
• Guide your team with a focus on their development and well-being, supporting the agile transformation and significantly shaping the organization.
• Analyze existing IT service portfolio and define target IT services portfolio and introducing new services based on the business demands and needs.
• Ensure the use of the standard/target services, removing redundancies and decommission legacy services.
• Plan and budget service portfolio ensuring effective usage, manage consumption of IT services optimizing their volumes and costs.
• Improve ITSM processes throughout service lifecycle.
• Monitor and manage risks, dependencies, and constraints related to service consumption to minimize impact on business operations.
• Ensure compliance and adherence to the Allianz Group and market standards and regulations (e.g. DORA, VAIT).
• Track and report on the performance of the IT service portfolio, including service consumption metrics, financial performance, and value delivery.
• Implement metrics and KPIs to measure the success of IT service consumption and drive continuous improvement.
• Work with internal/external IT service providers.
• Collect business demands throughout the company - supporting introduction of new service.
• Conduct regular reviews with key stakeholders to assess service consumption and make informed decisions.What you bring
  • Bachelor's degree in information technology, Business Administration, or a related field (Master's degree preferred).
  • Proven experience in a senior IT service portfolio management role, preferably within a large and complex IT environment.
  • 5+ years of relevant work experience.
  • Strong knowledge of IT service management frameworks, methodologies, and best practices (e.g., ITIL).
  • Excellent leadership, communication, and interpersonal skills.
  • Demonstrated ability to drive strategic initiatives and improve service consumption performance.
  • Strong analytical and problem-solving skills.
  • Experience with service portfolio management tools (preferred ServiceNow).About Allianz TechnologyAllianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum - from one of the industry's largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.D&I statement.Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.Join us. Let's care for tomorrow.
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Keywords: Allianz Popular SL., New Britain , Head of IT Service Management (m/f/d), Executive , New York, Connecticut