Front of House Operations Manager

Company: Shy Shy
Location: New York
Posted on: November 1, 2024

Job Description:

Job Title: Front of House ManagerWe are seeking an experienced and dynamic Service Manager to lead the front-of-house operations at Shy Shy, a vibrant and chic cocktail bar located in the heart of Chelsea, New York City.Key Responsibilities:

• Lead and Inspire: Manage and motivate the front-of-house team to deliver top-tier service aligned with Shy Shy's values and brand ethos.
• Service Standards Development: Develop and implement service standards, ensuring that every guest experience is elevated and consistent.
• Daily Operations Oversight: Oversee daily operations, including scheduling, staffing, and floor management during service hours.
• Staff Training: Collaborate with the Director of Operations to drive staff training programs that enhance product knowledge, service techniques, and team cohesion.
• Event Execution: Work closely with the events team to execute private events with precision, ensuring all client needs are met.
• Operational Efficiency: Monitor and improve operational efficiency, addressing any challenges that arise in real time.
• Team Mentorship: Foster a positive and collaborative work environment, acting as a mentor and coach to all front-of-house staff.
• Compliance and Safety: Uphold health and safety standards, ensuring all front-of-house operations are compliant with regulations.Qualifications:
  • Experience: Proven leadership experience in the hospitality industry, ideally as a Service Manager or similar position.
  • Service Environment Expertise: Strong understanding of high-volume, upscale service environments.
  • Interpersonal Skills: Exceptional interpersonal and communication skills, with the ability to inspire and motivate teams.
  • Guest Satisfaction Commitment: A dedication to guest satisfaction and the ability to maintain composure in fast-paced settings.
  • Operational Skills: Proficiency in managing staff schedules, operations, and team dynamics.
  • Passion: A genuine passion for New York City's unique culture and the hospitality industry.What We Offer:
    • Competitive Compensation: Attractive salary and benefits package
    • Employee Perks: Employee discounts on food and beverages.
    • Professional Development: Opportunities for continued education, training programs, and professional growth.
    • Inclusive Environment: A creative and supportive environment where your input is valued.
    • Career Advancement: Clear pathways for career advancement as we continue to expand.
    • Be Part of a Movement: Join a team that values sustainability, ethical practices, and celebrates female producers in the industry.We are an equal opportunity employer and celebrate diversity. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Keywords: Shy Shy, New Britain , Front of House Operations Manager, Executive , New York, Connecticut