Regional Quality & Compliance Manager

Company: CBRE
Location: Cambridge
Posted on: November 1, 2024

Job Description:

Regional Quality & Compliance Manager

Job ID

191120

Posted

28-Oct-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management, Risk Management

Location(s)

Cambridge - Massachusetts - United States of America

About the role

As a CBRE Quality and Compliance Manager, you will be responsible for supervising the team that supports quality assurance and quality control results for clients.

This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What you'll do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Coordinate the recruiting and hiring of new employees.
• Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Implement both company and client compliance programs and participate in continuous improvement objectives.
• Communicate initiatives and issues across the functional areas. Report compliance status to business partners regularly.
• Track the success of the quality-of-service initiatives for non-regulated services.
• Report Compliance and other metrics to the client during review meetings. Advise all interested parties of quality and compliance issues.
• Implement the inspection readiness programs. Assist with audits, as well as serve as a resource for quality operations.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply expert knowledge of company programs and integrate processes to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.
  
  What you'll need
  
  
  • Bachelor's Degree preferred with 3-5 years of proven experience. In lieu of a degree, a combination of experience and education will be considered. Must have an appropriate license and/or certification where required by law.
  • Previous experience in a Quality and Compliance Leadership role is preferred
  • Familiarity with relevant industry legislation, building code regulations, and guidelines.
  • Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
  • Leadership skills to empower team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Extensive organizational skills with a strong inquisitive mindset.
  • Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
    Why CBRE?
    
    We promote an inclusive environment and are committed to our employees feeling safe, valued, and heard! With a shared foundation of respect, integrity, service, and excellence-values we call RISE-we use our position as a leading global company to positively impact the lives of our employees and clients.
    
    Our competitive and comprehensive benefits program was designed to make sure you feel valued in your role, with benefits that support the mental, physical, emotional, and financial health of you and your family, such as Medical, Dental, Vision, Life Insurance, and 401k.
    
    Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
    
    Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
    
    NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
    
    CBRE GWS
    
    CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
    
    Find out more

Keywords: CBRE, New Britain , Regional Quality & Compliance Manager, Executive , Cambridge, Connecticut