STAFF DESKTOP SUPPORT REPRESENTATIVE
Company: Sunrun
Location: Hartford
Posted on: October 19, 2024
Job Description:
Everything we do at Sunrun is driven by a determination to
transform the way we power our lives. We know that starts at the
individual employee level. We strive to foster an environment you
can thrive in through our commitment to diversity, inclusion and
belonging.Job Summary :We are seeking a highly skilled and
experienced Staff-Level Application Support Technician to join our
team. The ideal candidate will have advanced knowledge of
Salesforce, experience with Jira and ServiceNow, and a strong
ability to collaborate with development teams. You will be
responsible for providing high-level application support,
documenting processes, and ensuring seamless communication between
teams. This role requires excellent problem-solving skills,
technical expertise, and the ability to work in a fast-paced
environment. The ideal candidate embodies Sunrun's values of
Integrity, Courage, Passion, Curiosity, Impact, and being Human
Centered.Key Responsibilities:
- Advanced Salesforce Support: Provide expert-level support for
Salesforce applications, including troubleshooting, configuration,
and issue resolution.
- Jira & ServiceNow Management: Utilize Jira and ServiceNow to
track issues, manage workflows, and ensure timely resolution of
application-related incidents.
- Collaboration with Development Teams: Work closely with
development teams to ensure that support issues are clearly
communicated and addressed efficiently. Provide input on system
improvements and escalate critical issues as needed.
- Process Documentation: Develop and maintain detailed
documentation of application support processes, workflows, and
troubleshooting procedures to ensure consistency and knowledge
sharing within the team.
- Incident Management: Manage and prioritize incoming support
requests, ensuring that issues are resolved in a timely manner
according to SLAs.
- Communication and Stakeholder Engagement: Act as a liaison
between technical teams, business users, and stakeholders to ensure
effective communication and resolution of application issues.
Clearly articulate technical information to non-technical
users.
- System Monitoring and Maintenance: Proactively monitor key
application systems, ensuring optimal performance and uptime.
- Continuous Improvement: Identify areas for improvement in
current support processes and tools, contributing to the overall
efficiency of the application support function.
- Mentoring and Coaching: Providing guidance, mentorship, and
coaching to junior technicians and team members, helping them grow
and develop their technical skills, improve their problem-solving
capabilities, and grow within their roles and within the
team.Requirements:
- Advanced Salesforce Knowledge: Proven experience supporting
Salesforce, with a deep understanding of its functionality,
configurations, and integrations.
- Jira Experience: Proficient in Jira for issue tracking,
workflow management, and collaboration with development teams.
- ServiceNow Experience: Hands-on experience with ServiceNow for
ticketing, incident management, and service delivery.
- Strong Documentation Skills: Ability to create clear, detailed
process and procedure documentation for internal use and knowledge
sharing.
- Collaborative Mindset: Comfortable working closely with
developers and cross-functional teams to resolve application
issues.
- Excellent Communication Skills: Ability to communicate
effectively with both technical and non-technical stakeholders,
ensuring clarity in issue resolution and support processes.
- Problem-Solving Skills: Strong analytical skills with a
proactive approach to troubleshooting and resolving application
issues.
- Adaptability: Ability to work in a fast-paced environment,
handling multiple priorities and adapting to changing
needs.Preferred Qualifications:
- Salesforce Admin Certification or equivalent experience.
- Experience with other cloud-based applications and integration
platforms.
- Familiarity with Agile methodologies and working in
development-driven environments.Recruiter:Kristina Sedjo
(kristina.sedjo@sunrun.com)Please note that the compensation
information that follows is a good faith estimate for this position
only and is provided pursuant to acts, such as The Equal Pay
Transparency Act. It assumes that the successful candidate will be
located in markets within the United States that warrant the
compensation listed. Candidates in locations outside this local
area may have a different starting salary range for this
opportunity which may be higher or lower. Please speak with your
recruiter to learn more.Starting salary/wage for this
opportunity:32.20 to 38.64Other rewards may include annual bonus
eligibility, which is based on company and individual performance,
short and long term incentives, and program-specific awards. Sunrun
provides a variety of benefits to employees, including health
insurance coverage, an employee wellness program, life and
disability insurance, a retirement savings plan, paid holidays and
paid time off (PTO). A candidate's salary history will not be used
in compensation decisions.This description sets forth the general
nature and level of the qualifications and duties required of
employees in this job classification, as well as some of the
essential functions of this role. It is not designed to be a
comprehensive inventory of all essential duties and qualifications.
If you have a disability or special need that may require
reasonable accommodation in order to participate in the hiring
process or to perform this role if you are offered employment,
please let us know by contacting us at
candidateaccomodations@sunrun.com .Sunrun is proud to be an equal
opportunity employer that does not tolerate discrimination or
harassment of any kind. Our commitment to Diversity, Inclusion &
Belonging drives our ability to build diverse teams and develop
inclusive work environments. At Sunrun, we believe that empowering
people and valuing their differences are essential for our mission
of connecting people to the cleanest energy on earth. We are
committed to equal employment opportunities without consideration
of race, color, religion, ethnicity, citizenship, political
activity or affiliation, marital status, age, national origin,
ancestry, disability, veteran status, sexual orientation, gender
identity, gender expression, sex or gender, pregnancy or any other
basis protected by law. We also consider qualified applicants with
criminal convictions, consistent with applicable federal, state and
local law.Sunrun is proud to be an equal opportunity employer that
does not tolerate discrimination or harassment of any kind. Our
commitment to Diversity, Inclusion & Belonging drives our ability
to build diverse teams and develop inclusive work environments. At
Sunrun, we believe that empowering people and valuing their
differences will help us create a planet run by the sun for
everyone. We are committed to equal employment opportunities
without consideration of race, color, religion, ethnicity,
citizenship, political activity or affiliation, marital status,
age, national origin, ancestry, disability, veteran status, sexual
orientation, gender identity, gender expression, sex or gender,
pregnancy or any other basis protected by law. We also consider
qualified applicants with criminal convictions, consistent with
applicable federal, state and local law.
Keywords: Sunrun, New Britain , STAFF DESKTOP SUPPORT REPRESENTATIVE, Other , Hartford, Connecticut
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