Senior Application Support Consultant
Company: Disability Solutions
Location: Hartford
Posted on: October 17, 2024
Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Get to Know the Opportunity: Voya is seeking a
highly motivated and skilled Application Support Consultant to join
our dynamic team. As an Application Support Consultant, you will be
responsible for ensuring proper coordination of software
application design, development, testing, quality assurance,
configuration, installation, and support to ensure smooth, stable,
and timely implementation of work requests and issue resolution.
You will work closely with our experienced development team,
contributing to the overall success of our solutions. The
Application Support Consultant supports the Application Maintenance
IT Manager and Director and is accountable for the tactical
Application Maintenance delivery for the Digital portfolio.
Application Maintenance delivery includes Technical Risk
Management, Incident, Problem & Change Management oversight and
performance management, Process Management and Vendor Management.
Guides Application Systems solutions design through the life cycle
of a set of work. Partners with teams supporting Application
Development and Application Maintenance such as Quality Assurance,
Release Management and Shared Services in to maintain a stable
portfolio and support model. The Contributions You'll Make:
- Ensures proper coordination of software application design,
development, testing, quality assurance, configuration,
installation, and support to ensure smooth, stable, and timely
implementation of work requests and issue resolution.
- Hands on coding/development of break fixes and minor
enhancement for front end digital applications (including mobile
app) and back-end JAVA batch applications.
- Provides technical and application portfolio risk
management.
- Has accountability for the technical delivery of work for a
defined portfolio.
- Ensure delivery and planning of extensive application
maintenance and currency efforts in partnership with project
management.
- Coordinates with the Application Development Project team and
application maintenance team.
- Partner with architects and shared services teams to ensure
Voya standards, software development practices, and compliant
designs are met.
- Review support documentation for Operational IT governance and
ensure it is up to standard.
- Identify opportunities for new services, continuous
improvement, and cost reduction and manage related change
requests.
- Manages the day-to-day operations (e.g. application
maintenance, stability, innovation, development, incident, change &
problem management)
- Ensure compliance with Voya policy and SLAs.
- Review performance results and determine when application
maintenance support levels need to be changed.
- Seeks to achieve the highest value service from vendors and
evaluates vendor performance based on vendor metrics.
- Review and validate service level report accuracy and escalate
concerns/discrepancies. Minimum Knowledge & Experience
- Bachelor's Degree or equivalent in Computer Science, MIS,
Engineering or a directly related field, Master's Degree
preferred.
- 8+ years of software engineering and development or Operations,
including 5 years in technical leadership, preferably within a
Digital Application Portfolio.
- Ability to embrace, adapt and lead through change, fosters
effective partnerships, and drive effective collaboration with
peers and vendor resources.
- Expertise in new computing architectures and implementation of
networked computing structures
- Demonstrated expertise working across multiple
platforms/technologies.
- Ability to effectively communicate in both technical and
business terms.
- Knowledge on ITSM process and tools such as ServiceNow
- Expertise in supplier service delivery oversight, quality
review
- Experience with business analysis within a Digital
Portfolio.
- Ability to multitask, meet tight deadlines, shift and adjust
work effort based on critical priorities and SLA's. Technical
Knowledge in the following areas is critical:
- Cloud Technologies - Pivotal Cloud Foundry (PCF), AWS, Docker,
Apigee gateway
- App and Web Servers - JBoss, Tomcat, WebSphere, WebLogic,
IIS
- OS - RHEL, Windows
- Web Technologies - Java, JSP, Servlet, Java API, HTML, Java
script, Maven, C#, .NET, ASP .NET Web services
- Framework - Struts, Spring MVC, EJB, CCF
- Middleware Platform - WebMethods, ETL, MQ Series, Business
Object
- DevOps technologies - GitHub, Jenkins, XLD, SonarCube,
Artifactory
- Security tool - Veracode
- Monitoring tool - Dynatrace, Grafana
- Database - Oracle, SQL server, DB2 and Sybase, SSIS
- Mobile Platform - React Native
- Other Tools - HP ALM, IBM ClearCase & ClearQuest, Clarity,
Microsoft Office, ServiceNow, SharePoint Required Skills
- Able to code in Java, Java API & JavaScript.
- Basic knowledge in SQL, Linux, Windows, Cloud, Sybase,
Oracle.
- Designing and developing high-volume, low-latency applications
for mission-critical systems and delivering high-availability and
performance.
- Writing well designed, testable, efficient code.
- Support continuous improvement by investigating alternatives
and technologies and presenting these for architectural
review.
- Experience in Application Management.
- Familiar with mobile frameworks (React Native).
- Experience with UI/UX design principles, version control
systems, API development and integration, cross platform
development and performance optimization.
- Knowledge on production support and production incident trouble
shooting and debugging skills.
- Deployment and configuration management skill also will be an
added advantage.
- Good written and verbal communication skills.
- Flexibility to work in occasional nights and rotational
weekends as needed.
- Expert analytical resource focusing on highly visible, complex
and critical priorities.
- Resolves problems related to systems integration,
compatibility, performance, stability, etc. across multiple
applications/platforms.
- Participates in designing and maintaining systems based on
application architectures that improve business processes and in
alignment/support of critical business strategies.
- Facilitates continuous process and performance improvements
within application portfolios.
- Determines organizational impact of software maintenance issues
and develops overall strategy to address them.
- Provides feasibility analysis on potential projects and ensures
maintainability/supportability is protected.
- Partners with business and technology leaders to understand and
translate business objectives into technological solutions.
- Partners with product and service vendors to integrate
successfully into the environment as well as partnering to solve
complex vendor integration issues that may arise.
- Maintains high level understanding/knowledge of system
architecture and infrastructure portfolio that supports the
business process to provide in-depth solution and problem
solving.
- Provides expert level knowledge during critical P1, P2
incidents to effectuate minimal outage time.
- Employs heightened sense of urgency with respect to stability
issues, particularly those impacting our externally facing
application portfolio.
- Ability to develop robust Disaster Recovery plans and
participate/lead teams through DR testing resulting is successful
outcomes.
- Ability to communicate effectively with business partners while
troubleshooting issues and identifying defect
fixes/enhancements.
- Maintain an architecture/infrastructure/application knowledge
level that facilitates the ability to assess
organizational/stability impacts for all Change related
activity.
- Engages in critical vulnerability and security related matters
and has the knowledge and ability to influence quick resolution to
mitigate organizational risk.
- Coaches and mentors less experienced analysts/managed service
partners, provides guidance on assignments to other team members.
Preferred Skills
- 5+ years supporting Digital Retirement Services Digital
Portfolio
- Hands on extensive experience in Salesforce platform,
particularly in Service, Sales and Financial Cloud
#LI-KS2#RemoteCompensation Pay Disclosure: Voya is committed to pay
that's fair and equitable, which means comparable pay for
comparable roles and responsibilities. The below annual base salary
range reflects the expected hiring range(s) for this position in
the location(s) listed. In addition to base salary, Voya offers
incentive opportunities (i.e., annual cash incentives, sales
incentives, and/or long-term incentives) based on the role to
reward the achievement of annual performance objectives. Please
note that this salary information is solely for candidates hired to
perform work within one of these locations, and refers to the
amount Voya Financial is willing to pay at the time of this
posting. Actual compensation offered may vary from the posted
salary range based upon the candidate's geographic location, work
experience, education, licensure requirements and/or skill level
and will be finalized at the time of offer. Salaries for part-time
roles will be prorated based upon the agreed upon number of hours
to be regularly worked. $114,450 - $143,060 USDBe Well. Stay Well.
Voya provides the resources that can make a difference in your
lives. To us, this means thriving physically, financially, socially
and emotionally. Voya benefits are designed to help you do just
that. That's why we offer an array of plans, programs, tools and
resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching
contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement
plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid
company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more
about Critical Skills At Voya, we have identified the following
critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and
offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and
problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and
execute on our common goals.
- Business Acumen: Appreciation and understanding of the
financial services industry in order to make sound business
decisions.
- Learning Agility: Openness to new ways of thinking and
acquiring new skills to retain a competitive advantage. Learn more
about Equal Employment Opportunity Voya Financial is an
equal-opportunity employer. Voya Financial provides equal
opportunity to qualified individuals regardless of race, color,
sex, national origin, citizenship status, religion, age,
disability, veteran status, creed, marital status, sexual
orientation, gender identity, genetic information, or any other
status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As
part of this commitment, Voya will ensure that persons with
disabilities are provided reasonable accommodations. If reasonable
accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please
reference .
Keywords: Disability Solutions, New Britain , Senior Application Support Consultant, Professions , Hartford, Connecticut
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