Service Desk Analyst
Company: Michael Page
Location: Albany
Posted on: October 26, 2024
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Job Description:
The Service Desk Analyst is the first point of contact between
end-users and the Technology department. The Service Desk Analyst
is responsible for recording the details of reported IT service
issues and service requests, and working to either restore service
as quickly as possible or alerting and/or escalating them to the
appropriate specialist support groups. This is a long term contract
and hybrid. Client DetailsLeading Financial Company seeking a
Service Desk Analyst! DescriptionAdministration:* Take ownership of
user problems and follow up on the status of problems on behalf of
the user and communicate progress in a timely manner* Conduct
inductions and in-house training for Microsoft Office applications
such as Word, Excel, Outlook, and PowerPoint* Provide statistics
for weekly Service Desk reports including trend analysis* Produce
support documentation and short videos/animations to assist staff
with requests for information and provide training if required.
Document and manage knowledge base articles* Create and manage user
accounts, groups, and distribution lists, and perform password
resets* Comms room equipment* User on-boarding and
off-boardingAdditional Responsibilities:* Priority is to deal with
support tickets but also to work on assigned projects and tasks*
Perform duties that may be assigned from time to time including
report preparation, presentations, training, and KPI reports*
Responsibilities sometimes require working evening and weekends
with short noticeProfile* ServiceNow experience or certification*
Service Desk Institute Analyst certification* Microsoft
certification o Windows 7/10 and other MS technologies* Practical
VMWare (vSphere and/or Horizon View) experience* Comp TIA A+* ITIL
certification is a plus* Previous Service Desk experience* Cisco
telephony, AV and video conferencing skills, Teams/WebEx/Zoom* MS,
Cisco, VMware technical training and/or certifications are a
plusTop Skills * MS shops, Windows (Intune, Azure, MS Teams, MS
Office Suite)* Supporting NYC office (150- users) but will at time
support global offices (650- users)* Bloomberg is ideal Job
OfferTremendous room for growth & hybrid flexibility! Interviews
are being schedule as soon as today so please apply today using the
link and your resume will be considered in the next 24 hours!Please
email resume to kirstenbeam @michaelpage.us.com and a brief summary
on why you think this position would be a good fit! MPI does not
discriminate on the basis of race, color, religion, sex, sexual
orientation, gender identity or expression, national origin, age,
disability, veteran status, marital status, or based on an
individual's status in any group or class protected by applicable
federal, state or local law. MPI encourages applications from
minorities, women, the disabled, protected veterans and all other
qualified applicants.
Keywords: Michael Page, New Britain , Service Desk Analyst, Professions , Albany, Connecticut
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